FAQs
GENERAL CLINIC POLICIES
General Clinic Policies
Up to date health card information is the responsibility of the patient.
Please remember to bring your health card for each visit. If you fail to provide accurate and up to date health card information, it will result in your claim to OHIP being rejected.
All rejected claims are subject to a $20.00 administrative fee plus the cost of visit.
Please notify us immediately of changes to your mailing address, email address or telephone number
For emergency care, please call 911 to arrange transport to your nearest emergency department.
TELEMEDICINE AND VIRTUAL CARE
Why choose Fitwell Hub?
We focus on you as well demand the highest standards from our team. We are aware of the enormous diversity in Canada and look to offer multiple language speaking professionals and specialty services to assist throughout the country.
What does telemedicine and virtual care cost?
Walk-in telemedicine and virtual appointments are covered by OHIP.
Due to the current COVID-19 pandemic, the Ontario government has made virtual healthcare available to all residents of Ontario regardless of whether they have a valid health card or not.
Virtual Appointments are also available to residents in British Columbia, Quebec, Manitoba, and Nova Scotia on a fee for service basis.
LOCATION AND HOURS
What are your hours of operation?
Please use the Clinic Finder to check for the hours of the clinic near you.
Virtual appointments are available 8 am – Midnight, 7 days per week.
Where are you located?
Fitwell Hub has telemedicine clinics across Ontario. Please use the Click Here to find a clinic near you.
REQUISITIONS AND RESULTS
How do I receive my requisition or doctor note?
All medical documents requested will be sent to the email you provided during registration. If you do not receive your medical document on the same day of your consultation, please email us at admin@fitwellhub.com.
I have not received my results. What should I do?
If you have not been contacted about your lab or imaging results, it is likely that we have not received them yet or the results were negative. For further investigation, please email us at admin@fitwellhub.com
APPOINTMENTS
I'm unable to come to the walk-in clinic. Can I still speak with a doctor?
Of course! Our virtual care services connect you with our doctors by phone or video, from the comfort of your own home or workplace. Virtual visits are available anytime between 8 am – Midnight, 7 days per week. Register for a virtual appointment by clicking book a virtual visit.
I need to speak to a doctor today. Is there an option for same day appointments?
Yes, with a virtual visit. Click book a virtual visit and complete the quick registration form and a doctor will contact you at your preferred selected method of phone or video.
Virtual visits are perfect for medical advice, prescriptions, referrals, medical notes and forms, COVID-19 screenings and more.
Can I book a virtual visit with a specialist?
We can connect patients with specialists for many services in addition to general health advice. Experts in, Paediatrics, Mental Health, Ketamine Therapy for Depression, Internal Medicine, HIV PrEP and PEP, to name a few.
Can I see the same doctor I saw last time?
Yes. Enter the name of the doctor you would like to see in the reason for visit area of the registration form.
Will my telemedicine appointment be private?
Of course!. Our secure digital platform is compliant with all Canadian security standards including PHIPA, HIPAA, PIPEDA, and PCI to protect your private information. Video consultations are encrypted, and the content is never recorded or stored anywhere.
I was unable to connect with my physician via telephone at the time of my appointment. What should I do?
It is important that you check the privacy settings on your phone to ensure that you can accept private calls. The number the doctor is calling from may appear as private and it is possible it was rejected by your phone’s settings.
In the event of a missed call/video appointment, email us at admin@fitwellhub.com or message us on the chat in the bottom corner of the website and we will be happy to assist.
How do I receive my prescription?
During registration, you will be prompted to add the details of your preferred pharmacy. Once the consultation is complete, your prescription will be faxed directly to your listed preferred pharmacy.
We also offer home prescription delivery. Let us know during registration and your prescription will be delivered right to your door from our pharmacy partner.
LANGUAGES
What languages do you offer?
English, French, Italian, Mandarin, Farsi, Hindi, Punjabi, Urdu, Gujarati, and Arabic.
WAIT TIMES
What are your current wait times?
Wait times vary by location. To get an estimate, feel free to message us on our webchat.